Last updated: 2026
Credits are purchased via USDT (TRC20) payments and are non-refundable once approved and added to your account. Please review your top-up amount carefully before submitting a payment request.
If your payment has not yet been approved, you may cancel the request by contacting support. Once a payment is approved and credits are added, the transaction is final.
If a message fails to deliver due to a platform error, the credits for that message will be automatically refunded to your account. Failures due to invalid recipient numbers or carrier issues are not eligible for credit refunds.
If you believe you have been charged in error, please contact our support team within 30 days of the transaction. We will review the case and issue a credit adjustment if warranted.
For refund-related inquiries, please submit a support ticket from your dashboard or contact us through our website.